Privacy Policy

Information we collect

• Contact details you provide (name, email, phone, mailing address) when booking, messaging, or signing up for our newsletter.
• Pet records (species, breed, age, medical history, vaccination records, treatment notes).
• Payment information processed through our payment provider — we do not store full card numbers on our systems.
• Chat transcripts with our AI assistant, retained to improve service quality.
• Website analytics (pages visited, device type, approximate location) via standard cookies.

How we use your information

To deliver veterinary care, schedule and confirm appointments, send reminders and treatment follow-ups, process payments, communicate clinic updates, respond to your questions, and comply with state and federal recordkeeping requirements.

Sharing

We do not sell your personal information. We share information only with: licensed veterinary specialists when a referral is medically appropriate, laboratories processing diagnostic samples, payment processors, and service providers that help us operate the clinic (booking software, email delivery, secure file storage). All such providers are bound by confidentiality obligations.

Your choices

You may request a copy of your pet's records at any time, update your contact information, unsubscribe from marketing emails (link in every email), or ask us to delete personal data we are not legally required to retain.

Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No system is perfectly secure; if we ever experience a breach affecting your data, we will notify you promptly as required by law.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Contact

Questions about this policy? Reach us at info@mypetoasis.net, by phone at 702-294-4899, or by mail at 707 Canyon Road, #103B, Boulder City, NV 89005.